FAQ

Frequently asked questions

Some fields are locked after launching a new campaign
After launching a new campaign and getting getting the first commit or pre-order, some fields and settings are locked to make sure that your campaign inform...
Sun, 18 Apr, 2021 at 9:45 PM
I don't want to collect payments from my backers for pre-orders right away!
you can do this in two ways;  The first way; create a campaign with the commits phase enabled, this way you can collect the interest of users without ch...
Sun, 18 Apr, 2021 at 9:45 PM
Why are products not added to the cart?
When backers pre-order from your campaign, they get directed to the checkout page to complete their purchase. Fundlify doesn't allow products to be add...
Sun, 18 Apr, 2021 at 9:46 PM
What happens when you don't reach funding goal? Does the customer receive a full refund?
If you don't reach your funding goal when your campaign ends, you may want to fulfill the orders your backers paid for, otherwise, you need to refund t...
Sun, 18 Apr, 2021 at 9:46 PM
Campaign widget is not showing on my product page
Your store is in preview mode While your store's theme is in preview mode, Fundlify campaign widget may not show, you need to exit the preview mode to...
Mon, 7 Dec, 2020 at 4:39 PM
Can I create all-or-nothing campaign with Fundlify?
Yes, if you don't hit your pre-order goal, you can end your campaign. If you've already collected payments with your backers, you may need to refu...
Sun, 18 Apr, 2021 at 9:46 PM
I have a limited number of products available for pre-orders
Launching a Flash Sale campaign enables you to set your available stock for each variant. When your campaign is launched and the number of available stock b...
Sun, 18 Apr, 2021 at 9:47 PM
Fundlify on the iPad (Temporary Fix)
Sometimes Fundlify doesn’t load properly on iPad due to Cross-Site tracking function. This video shows you how to disable that function and the app should l...
Sun, 18 Apr, 2021 at 9:48 PM